Many customers have had negative experiences with Matoyli.com, citing issues like missing orders, fake tracking numbers, and poor customer service.
Here’s why you should be cautious before shopping there.
Overview of Matoyli.com
Matoyli is an online store offering stylish shoes at low prices, but there are significant concerns. Customers have reported issues like fake tracking info and unresponsive customer service, raising doubts about the store’s reliability.
Why Matoyli.com Store Is Questionable
While the online store has been on a stead Ads campaign to reach new buyers, the store is rated 2.1 out of 5 on third party site.
What shoppers have to say:
I ordered 2 pairs of men’s sneakers. Received them and wanted to exchange one of them. Contacted customer support, they asked for a picture of which one I wanted. Sent picture a couple of times per their request, then I sent several requests for a response. Now I am totally being ignored. Stuck with a pair that doesn’t fit properly. BAD CUSTOMER SERVICE
Betty
Fake store Scammers I ordered a pair of shoes they provided me with a reciept but no tracking number after several attempts to email them asking for a tracking number they provided one saying the order was in L.A. after a few days and they never moved I asked them what was the deal in which they provided a different tracking number with the order saying Grapevine Texas but never moved I have filed a dispute with my bank as they being a fraud n a scam they also need to be reported to the better business bureau as well
Ronnie
It been more than a month I have been reaching out because i got the wrong shoe a d size was promise and exchange upto now I can’t get a return address, bad communication
Shadia
Other Red Flags To Watch Out on Matoyli.com
No Order Confirmation
After placing an order, customers don’t receive updates or confirmations. Emails for support often go unanswered.
Fake Tracking Numbers
Matoyli sometimes provides tracking numbers, but they often lead to incorrect addresses or names, confusing customers about their order’s status.
Incorrect or Fake Items
Customers report receiving wrong items, such as ink cartridges instead of shoes. Even when items are delivered, they’re often counterfeit or the wrong size.
Unresponsive Refund and Exchange Process
Attempts to request refunds or exchanges are ignored, or customers are given excuses with no resolution.
Manipulative Tracking System
A real tracking number may be used, but it doesn’t match the buyer’s address, tricking payment platforms like PayPal into thinking the package was delivered, making it harder to get refunds.
Fake Address
The address listed on the website appears to be fake, often pointing to unrelated residential homes, further raising suspicions about the store’s legitimacy.
No Real Customer Support
Matoyli.com lacks phone support, and emails are rarely responded to, leaving customers with little to no help when issues arise.
Do This If You’ve Been Scammed
If you have been a victim of Matoyli.com scam, please contact your bank or credit company to challenge the payment made for the merchandise.
Any standard bank has provisions for combating fraud that will help you reclaim your lost cash. Please if you were served with something similar do let me know the outcome by sharing your opinion here.
I hope you find this review helpful. Please feel free to share your own experience in the comments below. Thank you!
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