Luxelle-London.com claims to be a fashion retailer with over 25 years of experience, promoting an 80% clearance sale and free DHL shipping in the UK.
But is the site reliable, and are these deals as good as they seem? Here’s what we discovered about Luxelle-London.
Luxelle-London.com Review
Luxelle-London.com is an online store offering a range of men and women’s products such as Cashmere Sweater, Three Piece Set, and Trenchcoat.
They promise to offer Free shipping with DHL within the UK.
Here’re My Findings about Luxelle-London.com
Delivery and Support Issues
Reports indicate that some customers never received their items and struggled to get assistance from customer service.
Return Policy Red Flags
Luxelle-London requires customers to cover return costs even for damaged or faulty products, which reliable companies typically handle for free.
Social Media Blocks
Some customers were blocked from posting negative feedback on Luxelle-London’s social media, raising doubts about transparency.
Domain Age Discrepancy
Although claiming over 20 years of experience, Luxelle-London’s domain was only registered on October 4, 2024, revealing a mismatch in their story.
Suspicious Discounts
While new sites may offer sales, an 80% clearance without a trusted reputation is questionable.
Limited Contact Options
The site only lists an email and a contact form, lacking a phone number or physical address, making customer support difficult.
No Social Media Presence
Unlike most established brands, Luxelle-London has no active social media, which is unusual for a business looking to build trust.
Negative Customers’ Compliants
There a lot of negative feedbacks from shoppers who have ordered on Luxelle-London.com — See yourself
The clothes looked lovely and I very tempted to order some cashmere jumpers but luckily there were a few things on the website that made me suspicious e.g says it is the last day of closing down sale every day, no return address given until order placed, customer must pay for returns even for faulty items, prices are too good to be true! I am so pleased I did some research before I placed an order.
Anne
Almost bought something but noticed a leather jacket for a ridiculous price and that made
me suspicious, now I can see all the other reviews – glad I didn’t fall for it! Seriously the scams today…Ania
Not worth one star. Do not be fooled by the sob story that they are closing their store. They are not in London as they express, they are cheap Chinese tatty goods which will cost you more to return than the goods are actually worth.
Byrne
Got Scammed! What To Do
If you’ve purchased from Luxelle-London.com and suspect it might be a scam, reach out to your bank or credit card company to dispute the charges.
Most banks offer fraud protection services that can assist you in recovering your money.
Hope you find this review helpful. Kindly drop your experience in the comment section below. Thank you!
READ MORE — What My Wife Experienced Using Neously Turmeric Kojic Acid Pads